Refund & Returns Policy

Last updated June 2026

The 30-day money-back guarantee

Auréa builds your glow over three to four weeks, so we give you a full 30 days from delivery to decide. If it is not for you, contact us within 30 days of receiving your order for a full refund of the purchase price. You do not need to return the jar.

How to request a refund

Email hello@tryaurea.co.uk with your order number and the email used at checkout. We aim to reply within two working days and process approved refunds to your original payment method within 5 to 10 working days.

Damaged or incorrect items

If your order arrives damaged or incorrect, email us with a photo within 14 days and we will replace it or refund it in full, including any delivery charge.

Your statutory rights

These terms are in addition to your rights under the UK Consumer Contracts Regulations and Consumer Rights Act. Nothing here affects your statutory rights.